FAQ

To contact our customer service, please send an email to hello@ulebeauty.com. We do our best to respond to you as soon as possible.

If you have followed the steps of the ordering process perfectly and you are unable to validate your order, you can contact our customer service by email at hello@ulebeauty.com Attention, to finalize your order, you must validate the 3D secure step requested by your bank. Once this step has been validated, you must return to the Ulé site so that your payment is confirmed and your order can be registered.

As soon as your payment is validated, you will receive an e-mail confirming your order. If you have created a Ulé customer account, you can find your orders by logging into your personal space, under “My Orders”. If you placed an order as a guest, you can create a customer account using the same email address by visiting this page.

You will find your order number in the order confirmation email. If you have created a Ulé customer account, you can find your orders by logging into your personal space, under “My Orders”. If you placed an order as a guest, you can create a customer account using the same email address by visiting this page.

The follow-up of your order is accessible by clicking on the link sent in the e-mail or in the SMS confirming the dispatch of your package. If you have created a Ulé customer account, you can find your orders by logging into your personal space, under “My Orders”. If the status of your order indicates that it has been delivered but you have not received anything, we invite you to contact our customer service by email at hello@ulebeauty.com

Once your order has been validated, you can no longer modify it. If you wish to cancel your order, please contact our customer service by email at hello@ulebeauty.com as soon as possible. If your order has already been shipped, you must return it to us using the return form that will be sent to you by our customer service. For more details on the return, please refer to the relevant section.

The invoice will be sent to you with your order confirmation email.

All confirmed orders are prepared by our warehouse within 2 working days. Your package is then taken care of by the carrier DPD.

Area delivered: France Mainland (including Corsica), Spain Mainland (excluding the Canary Islands, the Balearic Islands and the autonomous cities of Ceuta and Melilla), Germany, Belgium, Luxembourg.

Shipping method : home delivery

Delivery time: 2-4 working days from the time your order is taken over by the carrier

Cost : free delivery for all orders

When validating your order, you can enter the delivery address you want (even if it is not your home). When your parcel is delivered, you will receive an SMS from the DPD carrier which will give you the option of modifying the delivery address initially chosen.

You can modify your delivery address before confirming your payment. Once your order has been validated, you can no longer modify it. When your parcel is delivered, you will receive an SMS from the DPD carrier which will give you the option of modifying the delivery address initially chosen.

As soon as your order is dispatched, you will receive an e-mail and an SMS indicating that your package has been picked up by our carrier and including a tracking link for your package.

The follow-up of your order is accessible by clicking on the link sent in the e-mail or in the SMS confirming the dispatch of your package. If you have created a Ulé customer account, you can find your orders by logging into your personal space, under “My Orders”. If the status of your order indicates that it has been delivered but you have not received anything, we invite you to contact our customer service by email at hello@ulebeauty.com

If the delivery address is incomplete or if the package has been damaged during transport, it will be sent back to our warehouse. Once the package has been received, our customer service will contact you. Your order will be canceled and refunded, a new order must be validated for your package to be delivered.

You can exercise your right of withdrawal under the following conditions:

- Your decision to withdraw must be notified by contacting our customer service by email at hello@ulebeauty.com within a maximum period of 14 working days from the day of receipt of your order.

- The products must be returned within a maximum period of 14 working days from the notification of withdrawal.

- All Ulé products can be returned, with the exception of personalized, unsealed, opened or damaged products.

Return costs are offered. To make your return, please contact our customer service by email at hello@ulebeauty.com to obtain your prepaid return label.

To make a return, please follow these steps:

- Contact our customer service by email at hello@ulebeauty.com to obtain your prepaid return label. Your decision to withdraw must be notified within a maximum period of 14 working days from the date of receipt of your order.

- Replace the products to be returned in their original packaging, making sure that your package is properly closed.

- Print and stick the prepaid return slip on the package, checking that no old shipping labels are still visible.

- Drop off the package at a DPD relay point within a maximum of 14 working days from the day you contacted our customer service.

Once your package has been received by our warehouse, it will be checked to ensure that the return conditions have been respected. If the return is compliant, the refund is made within 14 working days on the credit card used for the online payment of your order.

We only accept online payments by credit card (Visa, Mastercard) or with Paypal. Cards issued by banks domiciled outside France must be international bank cards.

Your payment is totally secured by our MOLLIE payment module. The latter is subject to an SSL-type security system, guaranteeing all your banking data protected. We do not save any of your bank details. To strengthen the fight against online fraud, your payment will be confirmed only if you validate the 3DS step.

Your bank account is debited at the time of validation of your order on the site.

We advise you to contact your bank to ensure that your means of payment is working properly. If there are no issues, please contact our customer service by email at hello@ulebeauty.com for assistance.

After validating your basket and before validating your payment, you can enter your promo code in the related field. Once your payment has been validated, it is no longer possible for us to take into account the addition of a promo code.

This problem may be due to an error in writing the promo code or an expired validity date. If none of these 2 cases apply, please contact our customer service by email at hello@ulebeauty.com so that we can find a solution together.

Once your online payment has been validated, it is no longer possible for us to take into account the addition of a promo code.

It is not possible to combine promotional offers. You can enter only one promo code per order, in the related field, after validating your basket and before confirming your payment.

You can answer to our online quizz and discover the recommended routine based on your skin and your expectations. If you have questions about the products that have been recommended to you, do not hesitate to contact our customer service by email at hello@ulebeauty.com

On average, 84% of our ingredients are sourced in France and 100% of our formulas are made in France. Our plants are gown in our vertical farm near Paris, and transformed into our Pure Botany Blends in Orléans, in order to guarantee local and short supply chain. To learn more about how your product is made, visit the Truth is beauty page.

Our formulas are vegan, contain no ingredients of animal origin and comply with European regulations which prohibit animal testing.

According to the consumer policy of B.P.I. and in order to comply with French Decree No. 2014-1577 of December 23, 2014 relating to the common signage of recyclable products which fall under a sorting instruction, we are pleased to inform that the components of Ulé cosmetic products are recyclable according to the recycling system available in your area. This link https://www.consignesdetri.fr/, will tell you how to sort the packaging and components of your cosmetic products in your region or municipality. Please sort and recycle.

For optimal use of our skincare products (Mist, Cream and Serums), we recommend that you use them for a maximum duration after opening the product. To find out this duration, refer to the logo indicated on your product. Our complementary supplements benefit from a minimum durability date (DDM). This is a date on which we guarantee all the organoleptic and nutritional qualities of our products. Beyond that, the product remains consumable, it is neither dangerous nor toxic to health.

If your skin reacts to any Ulé product, discontinue use immediately and contact our customer service by email at hello@ulebeauty.com. Do not hesitate to accompany your email with a photo. Our team will study your case with the greatest attention in order to determine the cause of your reaction and to accompany you in the best possible way to take care of your skin.

When validating your basket, you can choose 2 free samples (subject to stock availability). We do not send samples alone, without placing a prior order. We also offer our products in travel size, ideal for testing their formula over several weeks before buying a larger size!

You can create an online account by clicking on "Login" and filling in the requested information. If you placed an order as a guest, you can create a customer account using the same email address by visiting this page.

You can modify all your personal data by logging into your personal account, section “Personal Information”.

If you have forgotten your password, log in to your customer account, then click on "forgotten password". All you have to do is fill in your e-mail address and validate your request. A link to create your new password will be emailed to you. Sending the automatic email may take a few minutes. Also remember to check your junk mail.

We regret that you wish to delete your Ulé account. In order for us to delete your account, please contact our customer service by email at hello@ulebeauty.com

To receive Ulé newsletters, you can leave your email address at the bottom of each page of the site, in the related field.

To unsubscribe from Ulé newsletters, you can click on the link provided at the bottom of each email. If you encounter any difficulties, please contact our customer service by email at hello@ulebeauty.com

The Ulé digital passport connects your physical product to its digital identity, offering key information on origin, history and ownership.

Thanks to its blockchain-backed technology, you will be the true owner of this Digital Product Passport and you will get access to exclusive services and offers from Ulé. Your Digital Passport will remain accessible for life from your phone!

The Ulé Digital Product Passport is only available for Le C-Bright serum purchased on the website

● Access enriched and dynamic product information

● Collect your special gift until February 29th!

● Receive personalized messages from Ulé

● Prove that you are the rightful owner of your product

● Access numerous exclusive advantages and benefit from a unique, personalized link with the brand

● For all Le C-Bright Serums purchased on the website, you receive an email with a link to collect the Digital Passport of the sérum

● Click on “Claim your Digital Passport” to access the dedicated web-page to your account

● Enter your email address and click on “Connect with a link”

● Access your email box and click on the link you’ve received

● You are redirected to your account and now the owner of your Digital Product Passport. You can enjoy all its enriched features !

Your Digital Passport is already secured ! It is collected into a dedicated account (accessible at https://ulebeauty.app.arianee.com/connect) where, once your email address entered, a unique and temporary link will be sent to access this account. The e-mail address entered will be the only one that can access your account with all your Digital Product Passports.

● Please note that only Le C-Bright serums come with a digital passport

● If you product is Le C-Bright serum, please contact us at contact@arianee.org

● That’s a surprise ! Just collect your Digital Product Passport to know your reward. It's 100% winning!

● You have until February 29th to win a gift by collecting a Digital Passport.